Terms of Service
By submitting an order, you are accepting the Terms and Conditions of Lydia. London
COMPANY DETAILS AND INCORPORATION OF TERMS
Our company details are:
Lydia Evans – Director of 'Lydia. London'
Registered Trademark® in the UK, registered name 'Lydia. London'
Registered in England, at IPO.GOV.UK
Lydia. London ®
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
If you are contracting as a consumer, you may cancel a contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in the clause below).
To cancel a contract, you must inform us in writing. You must also return the Products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
For your own protection, we recommend that you send the parcel using any secure and traceable method i.e. Recorded/Special delivery, and retain your proof of postage receipt. Please be sure your package is insured and prepaid.
OUR REFUNDS POLICY
If you return a Product to us: (a) because you have cancelled the Contract between us within the seven-day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us. (b) for any other reason (for instance, because you have notified us that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund.
We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Please see our Terms and Conditions for full details.
VAT is included in the prices. Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.
Subject to the exclusions set out below, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products and, subject to the paragraph directly below, any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
Subject to the exclusions set out in the paragraph below, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories: (a) loss of income or revenue; (b) loss of business; (c) loss of profits; (d) loss of anticipated savings; (e) loss of data; or (f) waste of management or office time. However, this clause will not prevent claims for loss of or damage to your tangible property that are foreseeable or any other claims for direct loss that are not excluded by categories (a) to (f) inclusive of this clause.
Nothing in this agreement excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979; (d) defective products under the Consumer Protection Act 1987; [or] (e) any deliberate breaches of these terms and conditions that would entitle you to terminate the Contract; or (f) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
Please click HERE to view the Delivery page for full details.
IMPORT DUTY (for all orders placed outside the UK)
If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Making a purchase could not be easier. Just browse through our online shop and select ‘Add to Cart’ on any items that you wish to purchase, selecting the size, colour and quantity and add them into your shopping cart. After you have finished your selection, click on 'cart' or 'checkout' at the top of the page and you will be taken to our secure server were your order will be completed. If you experience any problems, please contact us firstname.lastname@example.org We aim to get back to you within 24hours if your enquiry is placed between Monday — Thursday.
CREDIT CARD SECURITY
The information you provide is highly encrypted while being transmitted over the internet. At Lydia. we have taken particular care in providing a safe online shopping environment for our customers. We use Paypal for online payments, you can also pay through Paypal if you do not have account, look for the heading ‘Don’t have a PayPal account?’ when directed to the PayPal Log In page and select ‘continue checkout’. We offer secure online transactions, so you can shop whenever you want. We accept the following cards: Visa, MasterCard, PayPal.
Lydia. London does not disclose buyer’s information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ option.
All content included on this site is property of Lydia. London and protected by international copyright laws.
Respect copyright. All rights reserved ©Lydia Evans 2019
Lydia. London attempts to be as accurate as possible but does not warrant that product descriptions or other content of this site are error free. If a product offered by Lydia. London is not as described your sole remedy is to return it in unused condition.
Lydia. London makes no representations or warranties of any kind, express or implied, as to the operation of this site or the content, unless otherwise specified in writing. You expressly agree that your use of this site is at your sole risk. Lydia. London will not be liable for any damages of any kind arising from the use of this site or from any information, content, material, products (including software) or services included on or otherwise made available to you through this site.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control.
These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract. We have the right to revise and amend these terms and conditions from time to time.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority, or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation.
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them and will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
UK DELIVERIES AND RETURNS
UK DELIVERY PRICES
- Standard shipping, 3-5 working days: £1.95
- 1st class shipping, 2-4 working days: £2.35
- Next day delivery: £7.95
- FREE shipping on all orders over £25 sent by standard post. (excludes wallpaper which is sent tracked: £7.95).
- FREE Next Day delivery on orders over £55
Click HERE for full prices and details of international shipping. We ship all over the world, but if for some reason you are having problems shipping to your location please email us on email@example.com and we will do our best to resolve it.
TRACK YOUR ORDER
To track your order contact us with the following information; the date your order was placed, order number, your full name and phone number and email address and we will check your order status and send you an update as soon as possible.
We accept all major credit and debit cards; VISA, MasterCard, along with PayPal.
If you are having trouble placing an order online please call us on +44 (0) 7973 625506, 9am - 5:30pm GMT Monday - Friday.
ADDITIONAL DUTIES & TAX
You will be liable for all duties or levies payable at any foreign port as a result of delivery of goods to countries outside of the United Kingdom. Orders made using a credit card from outside the United Kingdom may incur a Foreign Transaction Fee, which you will be liable to pay. Please check before placing your order as you are not entitled to cancel your order on the basis of unforeseen duties or levies.